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Salesforce
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Hold on, let me grab a pen…

Hold on, let me grab a pen…

You've done it and it's been done to you.  "give me a second.  I just need to grab a pen".  Making someone wait to interact with them because one is unprepared is at best a lesson in patience and at worst is totally maddening.  A slew of note taking apps have cropped...

Salesforce Reset button

Salesforce Reset button

You want to know the thing I have heard most frequently when talking to clients about their Salesforce instance?  Something along the lines of "I just want to start over...  but I want to keep all my data".  I've heard folks over at Salesforce use the analogy, most...