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Salesforce
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Hold on, let me grab a pen…

Hold on, let me grab a pen…

You've done it and it's been done to you.  "give me a second.  I just need to grab a pen".  Making someone wait to interact with them because one is unprepared is at best a lesson in patience and at worst is totally maddening.  A slew of note taking apps have cropped...

Salesforce Reset button

Salesforce Reset button

You want to know the thing I have heard most frequently when talking to clients about their Salesforce instance?  Something along the lines of "I just want to start over...  but I want to keep all my data".  I've heard folks over at Salesforce use the analogy, most...

Thunder and Lightning

Thunder and Lightning

There are scant few things in nature that happen without some warning, visible or audible.  Apart from really sneaky mountain lions (or sneaky fishermen like me), you know what's coming before it gets you.  Not so with Lightning.  The warning comes (to those who...